Running a repair business? Then you would be struggling to manage a number of ongoing processes. This includes inventory, repair tracking, marketing, accounting, and employee management. If you rely on manual methods, you will continue experiencing errors and missed entries.
That’s why you should invest in repair management software. Let us explore how such an automation tool can help you organize and streamline ongoing processes. Stay with us.
1. Inventory Management
Are you one of those repair shop owners who find it challenging to track inventory? Do you experience a shortage of stock regularly, due to which you lose several sales opportunities monthly? Surely, as a repair business owner, you have a lot on your plate. At your store, you have to keep an eye on several small repair parts and accessories. These include screen protectors, back covers, chargers, earbuds, LCD panels, ICs, etc.
However, most repair lab owners still rely on paperwork, and registers, causing inefficiencies. So, if you want to get rid of that, you must use repair management software. Whenever you run out of stock or a product gets low in the inventory, the system will notify you. In addition, you can also reorder stock from your desired suppliers, and vendors. This way, you won’t have to look for the contact details of your suppliers.
Adding to this, if you run multiple stores, you can transfer inventory from one to another location. For better insights and understanding, look for the inventory management best practices for your repair business.
2. Accounting
Keeping track of all the cash flow at your repair shop can be daunting. Due to this, your accounts can see some serious issues, and this may happen almost every month. Leveraging shop management software would be very helpful in this regard. You can access your company’s cash flow and reports any time instantly. Also, you can map your chart of accounts to ensure that sales are reflected in their relevant accounts.
The software also offers integration with accounting platforms such as Xero, to offer you a seamless experience. You can also save data and see profit reports to plan your next move.
3. Repair Job Management
Managing repairs holds a lot of importance when you own a business. Most of the time, when customers visit your shop and hand over their devices, they also want a quick response from your side. In simple words, they want to know the repair status of their devices as soon as possible.
However, as you are busy dealing with other customers, and vendors, it may not be possible for you to get back to them right on time. As a result, they lose interest in your business due to lack of communication.
This is where repair management software comes in. Using this, you can create repair tickets for all the jobs coming to your shop. The ticket will include details such as
- Customer contact information (email/phone number)
- Issue with their computer, or cell phone
- Name of the assigned technician
- Estimated delivery date
Then, you can assign the job to one of your technicians. This way, you can update customers about the repair status. In addition, when the repair is complete, the software will automatically notify the customer. So, they won’t have to wait to hear back from you and can learn when their device is fixed.
4. Marketing Made Easy
When you compete in the repair industry, you need to put in effort. By this, we mean you must advertise and promote your business using the most efficient means. This includes everything from utilizing social media channels and SEO, to running Google ads. This can help you reach your target audience and boost sales.
Along with that, you can get help from repair shop software. It will help you send promotional emails and SMS to specific customers. So, they would know what repair services and accessories you offer at your repair store. You can also view the open rates of your campaigns helping you plan even better for the next time.
5. Employee Performance Tracking
Your employees are your assets. And depending upon their skills, attitude, and experience, they can definitely grow your business. However, as not everyone at your store is there to help you and do their work honestly, it’s crucial to track their performance.
With an automation tool for your repair shop, you can view the attendance of each employee and staff member. Along with that, you can also see how many repair jobs each of them completes in a day or so. This way, you can calculate their commissions and process payroll accordingly.
Final Words
A repair business offers several challenges along with benefits. To tackle those, one must leverage an automation system and the best management techniques. Thus, you will be able to focus more on your customers and promote your business rather than on admin work.