To become a successful negotiator, you may need to brush up on your skills. Some skills, like communication and listening skills, are more important than others.
The techniques taught at the best negotiation skills seminars are both a science and an art. It’s like bridging a gap between individuals by finding mutual interests and values. The skilled negotiator helps to find a constructive way to proceed that most individuals would likely have not found alone. The following three skills are vital for successful talks.
1. Be prepared
When you are prepared, your chances of achieving success increase. You can then feel more confident before talks even begin.
Relevant data and clarity
Gather information and related data. If you have more understanding and clarity about your goals, you can express yourself constructively.
Know the other side
Once you know the drives of all involved, you can show empathy by stepping into their shoes. Negotiation seminar leaders impress the importance of showing the other side how they could benefit in a way that’s relatable. When you show understanding, you’re much more likely to gain the other side’s trust.
Refer to your plan
If you plan properly, you’re unlikely to compromise and be dissatisfied with the results. It’s easy to go off course if you haven’t prepared beforehand. If you have a plan and find the negotiation straying from its purpose, you can reframe the discussion by referring to your plan.
2. Emotional intelligence is key
Working on emotional intelligence is a mainstay of many negotiation seminars. When you brush up on your emotional intelligence, you can become a more skillful negotiator. Increase your self-awareness and learn how to exercise emotional control. An understanding of the emotions of others helps, too. When you know where people are coming from, you have a better understanding of how they could respond in a given situation.
One thing that can jeopardize a negotiation is mistrust. Mistrust makes people fear vulnerability, which can cause people to close off. When trust is fostered, people feel more open to sharing, and there’s a better chance of success.
Communicate in the right way
Different people respond to different styles of communication. If you find that the way you communicate is getting in the way, be flexible enough to adapt your style to suit the situation.
Exercise emotional control
When you understand others’ emotional responses, you have more power. During talks, emotions can get heated. People might even become combative. When others lose control, try to remain calm and focus on your goals to keep the discussion on track.
Listening skills are vital
If you don’t listen properly, you’ll have less chance of being a successful negotiator. Listening carefully to others means you can better understand what they are saying. You are therefore able to address their concerns and doubts intelligently. If you listen carefully to what someone says, they will likely trust you more and open up to you.
3. Go for a win/win instead of a win/lose
In some negotiations, the stronger side wins. When discussing negotiation types, seminar leaders teach students that a win/lose negotiation is often unsustainable. A situation where all sides’ needs are met is the ultimate goal.
In a win/win situation, a synergy is created, and people are excited about moving forward. When you aim for a win/win, you can avoid disappointment from compromised positions.
Creating a win/win can be more difficult and requires more creativity. To reach this kind of solution, you have to understand people’s motivations. You also have to find a way to encourage positive discussions that can bring out constructive solutions. If you ask creative questions that make people think, this can stimulate a discussion where everyone tries to come up with solutions.
The fundamental principles to keep in mind when negotiating are:
- Be considerate
- Keep relationships intact
- Seek mutual benefits
You must be able to build rapport and listen carefully to others. You need to have the emotional intelligence to be aware of your emotions and exercise control over them. When you have these skills, you’re equipped to create a solution where everyone benefits.